Repair Services

Under this service, every Lasher that comes to GMP will be Repaired for one flat model specific rate, listed in the “Out-of-Warranty Flat Rate Repair Price Policy” below:

Our Repair Process Includes the Following:

  1. Each unit is disassembled and cleaned.
  2. Components are inspected for wear or damage and replaced if they do not meet our strict OEM specifications.
  3. Each lasher is reassembled using the same process and standards as every NEW GMP Lasher is built.
  4. Finally, each repaired lasher is tested using the same process and equipment as every new GMP Lasher.

Procedure for sending your Lasher in for Repair

  1. You are responsible for the shipping cost to get your lasher to us for repair. Please send to the following address: General Machine Products

    General Machine Products (KT), LLC
    3111 Old Lincoln Highway
    “Attention Repair Department”
    Trevose- Feasterville, PA 19053 USA

    Please Note: GMP is NOT responsible for your lasher until we receive and sign for at our shipping dock. We recommend shipping with “SIGNATURE REQUIRED”. Please provide the shipment tracking number to your customer service representative with repair number reference once shipped.

  2. Please, no packing peanuts. Not only are they terrible for the environment but they are a pain to clean up after we open your box.
  3. Please return all parts that were originally sold with the lasher.
  4. Complete the lines on pages 3 and 4. Submit completed and signed form to repairs@gmptools.com. They will return the form to you with Repair No. and lead time.
  5. Before sending your lasher in, you must receive a completed repair request form back from customer service INCLUDING your Repair No. Please include a copy of form with each lasher that is being sent in for Repair.
  6. A Repair Customer Service Representative will notify you via email when your lasher is received.

Repair Pricing Disclaimers:

  • Shipping to GMP is Paid by customer with “SIGNATURE REQUIRED”
  • If Lasher is Repaired, return shipping to customer is included in the flat rate repair price. Free freight is for lower 48 states only. Freight charges apply for Alaska, Hawaii, US territories and international.
  • If the lasher is deemed to be beyond standard level 1 repair and customer does not want to trade in for a new lasher, customer is responsible for return shipping costs and a $350 teardown and diagnosis fee.
  • We are no longer repairing G lashers, ONLY SUPER G. Select repair parts for G lashers may still be available, check with your customer service representative for G Lasher parts you may need.

Level 1 Repair

Each unit is inspected for damage and excessive wear. Any components that do not pass our detailed inspection process are replaced with a new component. Your lasher will be built and calibrated to a “like new” performance condition. Price includes teardown, inspection, parts, labor and return shipping.

ALL REPAIRS MUST BE PREPAID AS LEVEL 1 BEFORE SENDING UNIT IN FOR REPAIR. ONCE REPAIR IS STARTED, A CUSTOMER SERVICE REPRESENTATIVE WILL REACH OUT IF YOUR LASHER REQUIRES A LEVEL 2 REPAIR.

ModelLevel 1 
Repair Price
C/C2 Lasher$2,500
J/ J2 Lasher$2,880
Apollo Lasher$3,360
Super G$7,010

Level 2 Repair

If a lasher has extreme damage, such as key castings being damaged beyond use, we consider these lashers to be beyond economic repair and unrepairable. In this case you have the option to trade in your lasher for a discount off a new GMP lasher. Please consult with your GMP customer service/ repair representative for information. The $350 diagnosis charge will be waived with the purchase of a new lasher.

ALL REPAIRS MUST BE PREPAID AS LEVEL 1 BEFORE SENDING UNIT IN FOR REPAIR. ONCE REPAIR IS STARTED, A CUSTOMER SERVICE REPRESENTATIVE WILL REACH OUT IF YOUR LASHER REQUIRES A LEVEL 2 REPAIR.

 

ModelLevel 2 
Repair Price
C/C2 Lasher$3,375
J/ J2 Lasher$4,025
Apollo Lasher$5,050
Super G$10,495

 

Payment Options

  • Credit Card- Lasher Repair will be placed in our queue once FULL payment is made according to flat rate price; a link will be emailed to you to process your credit card on a secure server, once payment has been made your repair tag number will be provided and your machine will now be in our queue.
  • Customer Service will reach out (one time) via phone and email when lasher repairs are completed. If payments are not made after 14 calendar days of lasher completion a $500 late payment fee will be added to the total bill

For inquiries or questions about our repair services or lead times, please contact our repair service representatives:
repairs@gmptool.com
Telephone: 215-436-6226

 

From the selections below, please enter the number of requests you have for each lasher type and then click "Begin Repair Service Request."

* indicates a required field

Delete row Repair Service Type Serial Number * Description of the lasher problem *