Craftworktools.com is building the premier online source for tools for trade professionals and contracting firms who specialize in telecom line construction, CATV and telephone outside plant.

Craftworktools.com helps buyers, contractors, foremen, linemen and telecom technicians save time and money by providing an easy way to research, locate and order the tools of their trade. Our goal is to understand what our customers' product requirements are and satisfy those requirements expediently and without error.

Our contact information

For customer service please contact us at

Our mailing address is:

Craftworktools
3111 Old Lincoln Highway
Feasterville, PA 19053

Our phone number is:
1- 877-511-0677 (M-F 8:00 am to 5:00 pm eastern time)


sales@craftworktools.com

CRAFTWORKTOOLS.COM SALES TERMS & CONDITIONS

Shipping Information -

Orders for in-stock products placed with Craftworktools.com before 12:00 P.M. (noon) Eastern Time M-F (except holidays) will be shipped on the same business day. Orders received after 12:00 P.M. (noon) will ship the next business day. We will e-mail you with an order acknowledgement to signify that your order has been received. If you do not receive an e-mail then Craftworktools.com did not receive your order.

Shipping Carrier -

Craftworktools.com will, wherever practical, use UPS as its carrier. As a result, we require a physical street address for all orders. UPS will not deliver to post office boxes.

When we ship your order you will receive an e-mail notification that will include a UPS Tracking Number. This will allow you to follow the progress of your order until the time of delivery by linking to the UPS Tracking site. If motor freight is needed, you will be notified in your order acknowledgement and tracking information will be provided by e-mail at the time of shipment.

For most orders UPS ground service used. Exceptions are items that fall beyond the UPS weight or size limitations. Motor freight shipments will be made FOB shipping point, freight pre-paid (PPD) and billed separately. Any exceptions must be agreed to prior to shipment. Craftworktools.com reserves the right to ship via the most economical means. If alternative shipping means are requested by the buyer, the buyer assumes the additional transportation cost. If buyer requests a portion of the order to be shipped prior to original scheduled date, the buyer may incur additional shipping and handling charges.

When motor freight is used, the Buyer agrees to accept the responsibility of ownership once the carrier accepts the material. To recover for loss or damage occurring during transit, the Buyer shall file a claim with the carrier for that loss or damage. If the material is lost or damaged on a UPS shipment, it should be immediately reported to the UPS driver and reported to Craftworktools.com for the processing of the claim. Craftworktools.com will not ship partial shipments unless there is prior mutual agreement with the Buyer.

Hawaii, Alaska, Puerto Rico, US Virgin Islands and Canada -

Craftworktools.com can accommodate these destinations using the services provided by UPS on a "prepaid and add" basis. If practical, we can also accommodate large shipments using motor freight on a FOB shipping point, freight collect basis. Any exceptions must be agreed to prior to shipment. For shipments requiring additional customs documentation, there will be a minimal handling charge applied to the invoice.

Overnight Shipments -

Craftworktools.com can accommodate your request using the services available from UPS. Again, the material must be in stock and the order must be received by 12:00 P.M. (noon) Eastern Time M-F (except holidays) to ship on the same business day. Orders received after 12:00 P.M. (noon) will ship the next business day. These freight charges will be added to the invoice.

Other International Orders -

At this time, Craftworktools.com is unable to accommodate non-US Bank issued credit cards for shipping destinations in or outside of the United States, Puerto Rico, the US Virgin Islands and Canada. We reserve the right to change this policy in the future. Orders shipped to Canada will have their regional taxes collected at the time of delivery.

Delivery -

The shipment date assigned to an order is approximate, and every effort will be made to maintain that shipping schedule. However, unless stated otherwise in writing, Craftworktools.com accepts no responsibility for penalty due to shipping delays.

Pricing -

Pricing shown is current, but is subject to change without notice. In the event that a product is on promotion, the price charged will be the price in effect the day the order is placed. Quantity pricing discounts will automatically be applied, if applicable. Orders that are received prior to the effective date of a price change will be accepted at the price in effect at the time of ordering and billed accordingly.

Back Orders -

There may be occasions that we will be out of stock on some portion of your order. If an ordered item is out of stock, you will be notified through your order acknowledgement. We will advise you of the anticipated shipping date and you will have the option to cancel the order or accept the date. You can also accept a partial shipment and then cancel or maintain the backorder.

Payment Options -

Orders can be charged to any one of the following major credit cards: VISA, MasterCard, and PayPal within the United States or Canada.

In the unlikely event unauthorized use of your credit card occurs, follow the reporting procedures defined by your credit card provider and contact us immediately. Most credit card companies cover all charges that result from unauthorized use of your credit card or may limit your liability to $50.00, the maximum liability allowed under the Fair Credit Billing Act. For additional information on the Fair Credit Billing Act, contact the Bureau of Consumer Protection or visit the Federal Trade Commission web site at www.ftc.gov.

If your credit card company holds you liable for unauthorized charges made as a result of your credit card purchase from Craftworktools.com while using our secure server, we will reimburse you for the remaining liability, up to the maximum of $50.00.

Taxes -

Sales tax will apply and be invoiced for orders where the billing address is in Pennsylvania. Craftworktools.com reserves the right to add any taxes that may be required by local law or ordinance. Purchasers operating under tax-exempt conditions must provide their exemption numbers and be prepared to furnish documentation upon request. Orders shipped to Canada will have their regional taxes collected at the time of delivery.

Other Information -

Your use of this website is subject to the following terms and conditions:

1. All rights in the contents of this website, including any and all text, images, and audiovisual data are the property of Craftworktools.com, with the exception of various trademarks which are owned by their respective trademark owners. Unauthorized use of such materials, including duplication, modification, distribution, mirroring, re-transmission, framing, or inline remote presentation, whether in part or in whole, is prohibited. You are licensed to access this site for the purpose of browsing the contents hereof and for HTTP retrieval from an authorized server.

2. Orders received by Craftworktools.com through this website are not binding unless and until accepted by Craftworktools.com.

3. This website may include hyper links to off-site sources of information provided by others. Craftworktools.com assumes no liability and makes no warranty concerning the content or use of such off-site sources.

4. YOUR USE OF THIS WEBSITE IS AT YOUR OWN RISK. CRAFTWORKTOOLS.COM ASSUMES NO LIABILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THIS WEBSITE. NO WARRANTY IS MADE CONCERNING THE AVAILABILITY OF ANY PRODUCTS ADVERTISED HEREIN. THIS WEB SITE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. CRAFTWORKTOOLS.COM ASSUMES NO LIABILITY FOR YOUR USE OF THIS SITE INCLUDING ANY ACTUAL OR INCIDENTAL DAMAGES TO YOUR COMPUTER EQUIPMENT RESULTING FROM YOUR ACCESS TO ANY OF THE CODE OR CONTENT CONTAINED HEREIN, OR ANY LOST PROFITS INCURRED BY YOU OR ANY CONSEQUENTIAL OR SPECIAL DAMAGES TO YOUR PERSON, PROPERTY, OR MENTAL WELL-BEING RESULTING FROM YOUR ACCESS TO THIS SITE. YOUR LOCAL LAWS MAY HAVE RESTRICTIONS OR LIMITATIONS CONCERNING THE EXCLUSION OF IMPLIED WARRANTIES OR THE AVAILABILITY OF LIMITATIONS ON LIABILITY.

5. Any electronic communications sent by you to Craftworktools.com are not subject to any restriction in the use thereof by Craftworktools.com, and shall not be subject to any claim by you against disclosure or any other use of such communications by Craftworktools.com.

100% Satisfaction Guarantee

Craftworktools.com guarantees your satisfaction with any item purchased from us. If, after inspecting your order, you are not totally satisfied, it may be returned with a return authorization within fifteen (15) days of receipt of your order. The customer is responsible for the return shipping charges. To ensure prompt handling, all returns must be authorized in advance.

Please e-mail us for a return authorization number at sales@Craftworktools.com. Also, at this time you must notify us to either issue a credit card credit or a replacement for the return. The return authorization number will help us keep track of your shipment on its way back to Craftworktools.com. Unauthorized returns will be refused.

After 15 days, the manufacturer's warranty covers customer satisfaction and product performance. Contact us by e-mail for details of a particular manufacturer's warranty.

Additional Details

The return authorization number must be clearly and visibly marked on the outside of the package. All returns must be sent prepaid to:

Craftworktools.com 3111 Old Lincoln Hwy Feasterville, PA 19053

Please do not accept a package at the time of delivery if it has been opened or damaged. If damage is noticed after opening the packaging, please keep all original packaging, as UPS may want to inspect it as part of their claim processing. Notify Craftworktools.com immediately so that we may process the claim and make arrangements for a replacement.

If we receive return merchandise that is incomplete, is missing the original packaging or is in obviously used or worn condition, we reserve the right to make an adjustment in the amount of your refund. If this rare situation should occur, we will contact you and make every effort to work out a fair solution for both parties.

DISCLAIMER

Logos and terms identifying the products described in this website, or the source or origin of such products, include registered and unregistered trademarks that are owned and/or used by the respective manufacturers and/or distributors of such products. The use of such trademarks on this website is intended to provide information to customers and potential customers about the brand names of such products and does not signify that such products originate with, or are sponsored by or associated with, Craftworktools.

©CRAFTWORKTOOLS 2011 ALL RIGHTS RESERVED.
Order before 12 pm EST, we ship the same day. Speak to a Craftworktools customer service representative toll-free at 1-877-511-0677 (M-F 8:00 am to 5:00 pm Eastern time).